Effective Date: 01.08.2023
At British Country Club & Resort, we value your trust. Protecting your privacy and personal data is a responsibility we take very seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.britishcountryclub.com , make a reservation, or use any of our services.
By using our services or accessing our website, you consent to the practices described in this Privacy Policy.
- Information We Collect
We may collect different types of information from you, depending on how you interact with us:
a) Personal Information
Name
Phone number
Email address
Physical address
National ID/Passport details (for verification during check-in)
Payment details (bank, card, or mobile wallet information)
b) Booking & Reservation Information
Date of stay / reservation
Number of guests
Room preferences (e.g., standard, premium)
Special requests or requirements
c) Website & Online Usage Information
IP address
Browser type and version
Device type (desktop, mobile, tablet)
Pages visited, time spent on pages
Cookies and similar tracking technologies
d) Other Voluntary Information
Information shared with us through surveys, feedback forms, or customer service inquiries.
- How We Use Your Information
We use the collected information for the following purposes:
Reservations & Bookings – To confirm, manage, and process your reservations.
Customer Service – To communicate with you, respond to inquiries, and provide support.
Payments – To securely process transactions and issue receipts.
Marketing & Promotions – To inform you about offers, promotions, packages, or events at British Country Club & Resort (you can opt out anytime).
Website Improvement – To analyze visitor behavior and improve the performance, security, and design of our website.
Legal Compliance – To comply with applicable laws, government requests, or law enforcement investigations.
- Sharing of Information
We do not sell, rent, or trade your personal information. However, we may share information in limited circumstances:
Service Providers: With trusted third-party partners who help us operate the resort (e.g., payment processors, IT service providers, catering vendors for events).
Legal Obligations: If required by law, regulation, legal process, or government authority.
Business Transfers: In case of mergers, acquisitions, or business restructuring, your information may be transferred.
All third-party partners are required to maintain strict confidentiality and data security.
- Cookies & Tracking Technologies
We use cookies and similar tools to improve your browsing experience.
Cookies help us remember your preferences, analyze website traffic, and serve relevant promotions.
You can choose to disable cookies in your browser, but some features of the website may not work properly.
- Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy.
Booking and payment records may be retained longer to comply with accounting, tax, or legal requirements.
- Data Security
We implement appropriate technical, administrative, and physical safeguards to protect your data, including:
Secure payment gateways for online transactions.
Encrypted storage of sensitive data.
Restricted access to personal data only by authorized staff.
Regular monitoring for security vulnerabilities.
However, no system is 100% secure. While we strive to protect your data, we cannot guarantee complete protection against cyber threats.
- Your Rights
As a valued guest, you have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Update or correct inaccurate or incomplete information.
Deletion: Request deletion of your personal data (subject to legal requirements).
Opt-Out: Withdraw consent from receiving promotional emails or SMS.
Cookies: Control cookie settings in your browser.
To exercise these rights, please contact us (details below).
- Third-Party Links
Our website may contain links to external websites (e.g., travel agencies, partner services). We are not responsible for the privacy practices of those websites. Please review their policies separately.
- Children’s Privacy
Our services are not directed towards children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us information, please contact us to remove it.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services. The updated version will always be posted on our website with the “Effective Date.”
- Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or your personal data, please reach out to us:
📍 British Country Club & Resort
📞 01891-574455 | 01951-190406
🌐 www.britishcountryclub.com
📧 www.britishcountryclub.com/contact